Frequently Asked Questions

Cashmere is the fine undercoat fibre from Cashmere goats, prized for its exceptional softness and warmth. Our cashmere is sourced from our partner mill in Ludhiana, Punjab — one of India's most renowned centres for cashmere weaving, with generations of craft expertise.

The grade refers to the fineness of the cashmere fibre, measured in microns. Grade A is 16µm (soft and durable), Grade AA is 15µm (noticeably silkier), and Grade AAA is 14µm (cloud-like, the finest available). Lower micron = finer fibre = softer feel.

Yes. Every piece carries Grade A, AA or AAA certification. We work exclusively with mills that adhere to documented fibre sourcing and quality standards. Certification accompanies every wholesale batch.

Pilling is completely normal during the first few wears, as loose fibres work their way out. It is not a defect — it's a natural process. Use a cashmere comb or fabric shaver to gently remove pills. The fabric will actually improve and settle with careful use.

Yes. On eligible products you can add initials, a short name, or a brief message during the ordering process. Embroidery is done in-house at our mill. Please allow an additional 5–7 working days for personalised pieces.

Yes — use our Customise page to send us your brief. We handle bespoke sizes, colour matching, and custom weave combinations. Lead time is typically 3–4 weeks.

UK orders typically arrive within 3–5 working days. International orders take 7–14 working days. Personalised or custom pieces add 5–10 days to these estimates.

Yes, we ship worldwide. Shipping costs and estimated delivery times are shown at checkout based on your destination.

Free shipping is available on UK orders above our free-shipping threshold. International orders are charged at a flat rate shown at checkout.

We accept returns within 30 days of delivery, provided items are unused and in original packaging. Personalised pieces cannot be returned unless faulty. See our full Returns & Refunds policy for details.

Email us with your order number and reason for return. We will reply within 1 business day with a return authorisation and our returns address.

Once we receive the returned item, refunds are processed within 5 business days and returned to your original payment method.

Hand wash in cool water (max 30°C) with a gentle wool detergent. Do not rub or wring. Gently squeeze out water, roll in a towel, and reshape flat to dry. Never tumble dry or hang.

Yes. Dry cleaning is safe for cashmere and is the easiest option for larger pieces like blankets and shawls.

Use a cashmere comb or fabric shaver on a low setting. Never pull pills — always cut or comb them away. Pilling reduces after the first few wears.